HostPapa FAQs

  • What billing cycles does Hostpapa offer?

    You have the option to choose from 1-year (12 months), 2-year (24 months) or 3-year (36 months) billing contract. Higher discounts are offered for longer billing terms, so it is best to opt for 36 months contract as it allows maximum savings on cost of hosting.

  • Is there an option to choose monthly billing?

    Hostpapa does not offer any monthly billing cycle. The least you can choose is 12 months contract.

  • What payment methods can I use for purchasing Host papa hosting?

    The accepted methods of payment include PayPal and Credit Cards – Visa, Master Card and American Express. If you want to use any other card (e.g. Discover), you may use it on PayPal to make the payment. Hostpapa does not accept payment through cheques or money orders.

  • Does Hostpapa accept payment by PayPal?

    Yes, Hostpapa accepts payment through PayPal. When using PayPal, remember that Host Papa will not activate your account until PayPal notifies them that the payment is complete, so ensure that you have funds in your PayPal account for faster account set up.

  • Is the renewal price higher than the initial price that I pay?

    Hostpapa offers introductory prices to new customers, so the cost of hosting is significantly reduced for the initial billing term. At the time of renewal, you are required to pay the full price of hosting, so you will need to shell out more money than the first invoice. You can avail the best discounts by choosing longer billing cycle for the initial term.

  • What are the charges for registering a new domain?

    As part of shared web hosting plans, HostPapa offers a free domain registration for 1 year of subscription. After 1st year, you will be charged at rate of $14.99 per year as domain registration cost.

  • If I already own a domain name, Can I use that to register with Hostpapa?

    If you wish to use an existing domain name with Hostpapa, you have 2 choices. You may either transfer it to Hostpapa, in which case you can take opportunity of their first year free domain registration promotion. Or if you wish to keep the domain at your current registrar, you may simply set its nameservers to Hostpapa.

  • Does Hostpapa charge any setup fees?

    No, Hostpapa does not charge any set up fee for new hosting accounts.

  • Does Hostpapa offer a money back guarantee?

    Yes, Hostpapa hosting comes with a 30 day money back guarantee. You may cancel your subscription within the first 30 days of purchase to be eligible for a full refund. The refund amount is calculated by subtracting any fee related to third-party services, (like SSL or Google Apps etc.) domain registration charges or domain transfer fee.

  • How long does it take for Hostpapa to set up my account after I make the payment?

    After the payment transfer is complete, account set up is instantaneous and you will receive an email with account and login information within minutes.

  • Does Hostpapa offer Website Transfer Service?

    Hostpapa does not offer a Website Transfer Service, but they assist you in all ways for a smooth and seamless transfer. The support center includes detailed video tutorials and step-by-step instructions to transfer domain and website from other web hosts. Also they offer 30 minutes, one-to-one training sessions to all new customers.

  • What is Domain Privacy? Does Hostpapa offer this service?

    When you register a domain name, you provide contact information (like, name, address, email, phone etc.) according to ICANN rules. This contact information attached to your domain is publicly available to everyone through WHOIS listings (which is a searchable database of domain name). Unfortunately it could be unscrupulously used by hackers, spammers or marketers. Domain Privacy service makes this contact information invisible for public access, instead displaying your domain registrar company information. Thus it shields you from spam or unwanted solicitations.

    Hostpapa offers domain privacy for a small yearly surcharge (currently $8.99 a year).

  • What is SiteLock Website Protection service offered by Hostpapa?

    SiteLock is a third-party website security tool that continually scans your website for any virus, malware and other vulnerabilities and security issues like, SQL injections, cross-site scripting etc. and sends notifications in events of some suspicious activity. It also includes tools that help to remove malware and clean your website. This keeps your website and application protected from spammers & hackers. You can also include a SiteLock Security seal on your website to increase customer confidence and establish trustworthiness of your business.

    If you purchase Hostpapa Business Pro plan, you get access to SiteLock Basic for free. In other two plans – Starter and Business, SiteLock security is available as a payable extra for $19.95 a year.

  • What is automated website backup service offered by Hostpapa?

    With Hostpapa automated website backup service, you will get automatic daily backups of your website files, databases and emails. These backup copies are generally stored at a different server location for enhanced security. You also get the ability to restore any backup copy from the last 7 versions with a single click. This service is offered free for customers of Business Pro plan. If you opt for this service with Starter or Business plan subscription, you will be charged extra $19.95 a year.

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